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Error codes and rejection messages

Below is a list off error codes and rejection messages that you will receive after lodging a PRA. Each error describes the location of the error, the cause and possible solutions for you to correct the error. 

 

ERA0009

Rejection Message

Load UNLOCODE not supplied

Error Location

Load Port

Causes

The Load port (UN Location Code) has not been specified in your PRA or is invalid

How to Correct

Confirm the correct Load Port for the terminal you are sending the PRA to and resubmit the PRA with the correct code

ERA0011

Rejection Message

Lloyds number not supplied

Error Location

Vessel Details

Causes

You have not provided the Lloyds number for the selected vessel

How to Correct

Confirm the correct Lloyds number for the vessel your container is being loaded on and resubmit the PRA with the Lloyds number

ERA0012

Rejection Message

Lloyds number not defined

Error Location

Loading Terminal

Causes

Your PRA has been submitted to the incorrect loading terminal.

How to Correct

Check the vessel schedule in 1-Stop Gateway or with the shipping line. Confirm that you have selected the correct terminal for this vessel. If not, correct the Loading Terminal Code and resubmit.

ERA0013

Rejection Message

Voyage number not supplied

Error Location

Vessel Details (Voyage Number)

Causes

You have not supplied the voyage number for the vessel you have chosen

How to Correct

Add the missing information and resubmit the PRA 

ERA0014

Rejection Message

Voyage number not defined

Error Location

Loading Terminal

Causes

Your PRA has been submitted to the incorrect loading terminal.

How to Correct

Check the vessel schedule in the 1-Stop Gateway or with the shipping line. Check that you have selected the correct terminal for this vessel. If not, correct the Loading Terminal Code and resubmit.

ERA0015

Rejection Message

Discharge port not supplied

Error Location

Discharge Port

Causes

You have not supplied a Discharge Port Code (UN Location Code)

How to Correct

Add the Discharge Port Code and resubmit the PRA

ERA0016

Rejection Message

Discharge Port not defined

Error Location

Discharge Port

Causes

The discharge port (UN Location Code) has not been specified in your PRA or is invalid

How to Correct

Confirm the correct discharge port code your container is being sent to and resubmit the PRA with the correct code

ERA0017

Rejection Message

Vessel not calling at discharge port

Error Location

Discharge Port / Vessel Schedule

Causes

The discharge port you have selected is not listed as a valid discharge port for the vessel you have selected.

How to Correct

Check the vessel schedule in the 1-Stop Gateway. Check that you have selected the correct terminal for this vessel. If not, correct the Loading Terminal Code and resubmit.

ERA0018

Rejection Message

ISO size/type not supplied

Error Location

Container Details (ISO Code)

Causes

The container ISO Code is missing from the PRA or is invalid.

How to Correct

Check the ISO code on the container and re-submit the PRA with the correct code.

ERA0019

Rejection Message

ISO size/type not defined

Error Location

Container Details (ISO Code)

Causes

The container ISO Code is missing from the PRA or is invalid.

How to Correct

Check the ISO code on the container and re-submit the PRA with the correct code.

ERA0020

Rejection Message

Operator not supplied

Error Location

Shipping Line Operator Code

Causes

You have not supplied a Line Operator Code

How to Correct

Add the Line Operator code and resubmit the PRA

ERA0021

Rejection Message

Operator not defined

Error Location

Shipping Line

Causes

The line operator code you have entered is invalid.

How to Correct

Check the vessel schedule for the correct code for your Shipping Line. Amend the PRA to show the correct details and resubmit.

ERA0022

Rejection Message

Operator not shipping on vessel/voyage

Error Location

Shipping Line

Causes

The Shipping Line you have selected is not listed as an operator for the vessel you have selected OR the code you have used for your Shipping Line is incorrect

How to Correct

Contact the Shipping Line you have the booking with and let them know that they are not listed as a line operator on this vessel/voyage. They will contact the terminal to have themselves added to this list. To check the code, see Shipping Line Codes

ERA0024

Rejection Message

Weight not supplied 

Error Location

Container Details (Gross Weight)

Causes

You have not supplied the Container's Gross weight

How to Correct

Add the missing information and resubmit the PRA

ERA0026

Rejection Message

Commodity not supplied 

Error Location

Commodity Code

Causes

You have not supplied a commodity code

How to Correct

Add the missing information and resubmit the PRA 

ERA0027

Rejection Message

Commodity code not defined

Error Location

Commodity Code

Causes

The Commodity Code has not been specified in your PRA OR is invalid

How to Correct

Confirm the correct commodity code for your goods and resubmit the PRA with the correct code

ERA0028

Rejection Message

Temperature not supplied for reefer cargo

Error Location

Reefer details 

Causes

You have NOT supplied temperature for a reefer container

How to Correct

Resubmit the PRA with the temperature

ERA0029

Rejection Message

Hazardous class not supplied for hazardous cargo 

Error Location

Hazardous details

Causes

You have not supplied the class for one of your hazardous items 

How to Correct

 Add the missing class and resubmit the PRA

ERA0030

Rejection Message

Over-dimensions not supplied for out-of-gauge cargo

Error Location

Over-dimensional Details / Commodity Code

Causes

You have used commodity code "OOG" but you have not supplied over-height and over-width measurements

How to Correct

Add Over-height and over-width measurements to your PRA and resubmit 

NOTE: All 5 over dimension measurements are required even if the value is 0.

ERA0031

Rejection Message

CAN/Exemption Code not supplied

Error Location

Customs Export Ref

Causes

You have not provided a Customs Export Declaration number.

How to Correct

The CAN, EDN or other Customs number (Data entry help for more info) must be supplied. Exemption codes that can be used for seafreight can be found here

ERA0032

Rejection Message

Invalid ECN/CRN/CAN

Error Location

Customs Ref

Causes

The Customs Export Declaration Number (EDN/CRN/CAN) is invalid.

How to Correct

Check that you have entered the number correctly; if it is correct, contact Customs to check the status of the EDN.

ERA0037

Rejection Message

Container full status not supplied

Error Location

Container Details (Empty/Full Status)

Causes

You have not supplied the container full or empty status in your PRA or the value you have supplied is invalid

How to Correct

Add the missing information and resubmit the PRA

ERA0040

Rejection Message

Container already in terminal

Error Location

Container number

Causes

Container is physically in the terminal already, OR the last time the container was shipped, the terminal did not remove the container from their system.

How to Correct

Confirm that the container number is correct and if it is, contact the terminal and request that they remove this container from their system to enable you to send another PRA.

ERA0042

Rejection Message

Cancel denied, container not pre-advise

Error Location

Container number

Causes

This is returned when you are trying to submit a CANCELLATION for a rejected PRA. It may also be returned when you have already cancelled a PRA.

How to Correct

You do not need to cancel rejected PRAs; the terminal only retains information on latest ACCEPTED PRAs. If you were trying to cancel an ACCEPTED PRA, check if it has already been cancelled and if so, no action is required.

ERA0043

Rejection Message

TOO LATE CONTAINER ALREADY AMENDED BY TERMINAL STAFF

Error Location

Container Number

Causes

Amendment to your PRA has been completed by terminal manually

How to Correct

No Corrections can be done at this point. Contact the terminal to confirm that the details of your PRA are correct in their system.

ERA0051

Rejection Message

Over-dimension (top) not numeric

Error Location

Over-dimension details

Causes

You have used characters other than numbers in on of the over-dimension sections

How to Correct

Resubmit the PRA with only numbers (centimetres) in this section

NOTE: All 5 over-dimension measurements are required even if the value is 0

ERA0052

Rejection Message

Over-dimension (front) not numeric

Error Location

Over-dimension details

Causes

You have used characters other than numbers in on of the over-dimension sections

How to Correct

Resubmit the PRA with only numbers (centimetres) in this section

NOTE: All 5 over-dimension measurements are required even if the value is 0

ERA0053

Rejection Message

Over-dimension (back) not numeric

Error Location

Over-dimension details

Causes

You have used characters other than numbers in on of the over-dimension sections

How to Correct

Resubmit the PRA with only numbers (centimetres) in this section

NOTE: All 5 over-dimension measurements are required even if the value is 0

ERA0054

Rejection Message

Over-dimension (left) not numeric

Error Location

Over-dimension details

Causes

You have used characters other than numbers in on of the over-dimension sections

How to Correct

Resubmit the PRA with only numbers (centimetres) in this section

NOTE: All 5 over-dimension measurements are required even if the value is 0

ERA0055

Rejection Message

Over-dimension (right) not numeric

Error Location

Over-dimension details

Causes

You have used characters other than numbers in on of the over-dimension sections

How to Correct

Resubmit the PRA with only numbers (centimetres) in this section

NOTE: All 5 over-dimension measurements are required even if the value is 0

ERA0057

Rejection Message

Terminal not defined

Error Location

Loading Terminal

Causes

The terminal code you have entered is invalid.

How to Correct

See FAQ on our website and select a code from the list of terminals which accept PRAs.

ERA0058

Rejection Message

Load UNLOCODE not defined

Error Location

Load Port

Causes

The Load port (UN Location Code) has not been specified in your PRA or is invalid

How to Correct

Confirm the correct Load Port for the terminal you are sending the PRA to and resubmit the PRA with the correct code

ERA0060

Rejection Message

Temperature too low for commodity

Error Location

Reefer details (temperature) / Commodity Code

Causes

Each reefer commodity code has a set temperature range and the temperature you have entered is too low for the commodity code you have selected

How to Correct

Select a commodity code with a temperature range that suits the temperature your goods require

ERA0061

Rejection Message

Temperature too high for commodity

Error Location

Reefer details (temperature) / Commodity Code

Causes

Each reefer commodity code has a set temperature range and the temperature you have entered is too high for the commodity code you have selected

How to Correct

Select a commodity code with a temperature range that suits the temperature your goods require and resubmit the PRA

ERA0066

Rejection Message

Container number is TBA

Error Location

Container number

Causes

The container number you have entered is incorrect

How to Correct

Resend the PRA with the correct container number

ERA0069

Rejection Message

Container full status not defined

Error Location

Container Details (Empty/Full Status)

Causes

You have not supplied the container full or empty status in your PRA or the value you have supplied is invalid

How to Correct

Add the missing information and resubmit the PRA

ERA0071

Rejection Message

Weight outside limits

HAZ Qty OUT OF RANGE FOR THIS UN CLASS

Error Location

Container Details (Weight)

Causes

The weight of your container exceeds the max weight for the terminal you have selected

 There is a discrepancy in the weights. The sum should be:

Container Tare Weight + Net Cargo Weight = Container Gross weight

How to Correct

Contact the terminal or the 1-Stop Helpdesk to check the weight restrictions.

For HAZARDOUS Cargo, the Container gross weight should exceed the Cargo Weight by 2 tonnes (2000kg)

ERA0072

Rejection Message

Weight for 20 foot container exceeded

Error Location

Container Details (Gross Weight)

Causes

The gross weight you have entered is too high for a 20 foot container

How to Correct

The gross weight must be less than 50000kg for containers equal or less than 20' in length. Correct the weight and resubmit the PRA

ERA0073 

Rejection Message

Empty container has commodity code

Error Location

Commodity Code / Container full/empty status

Causes

You have indicated that the container is Empty in the container status section but you have used a commodity code for general or refrigerated cargo 

How to Correct

If the container is empty, change the commodity code to 'MT' or 'MTHZ' and resubmit the PRA

If the container is full, change the full/empty status accordingly

ERA0074

Rejection Message

Hazard not defined

Error Location

Hazardous details

Causes

The UNDG Number you have supplied is invalid or unknown

How to Correct

Check the UNDG number on the UN Dangerous Goods List to ensure the details are correct. If not, correct your PRA and resubmit.

If they are, 1-Stop will need to have the item added to their database, so send a copy of the MO41 and a screenshot of the UNDG List by email to the 1-Stop Helpdesk and request that the UNDG be added to the 1-Stop Gateway dangerous goods list.

ERA0079

Rejection Message

Hazardous net weight or contact details not supplied for hazardous cargo

Error Location

Hazardous Details

Causes

You have NOT entered either the Hazardous net weight OR the contact details for one or more of your hazardous items

How to Correct

Add the missing information and resubmit the PRA

ERA0084

Rejection Message

FLASHPOINT TEMPERATURE IS INCORRECT VALID VALUES ARE FROM -99.9 AND 99.0 DEGREE CELCIUS

Error Location

Hazardous details (Flash Point)

Causes

You have entered a flash point value that is not within the valid range (-99.9 AND 99.0 Degrees Celcius)

How to Correct

Confirm the correct value, correct and resubmit the PRA

ERA0090

Rejection Message

Port of Loading is Invalid for this Lloyds / Voyage Combination

Error Location

Vessel details

Causes

The loading terminal you have specified may not have the vessel/voyage combination you have selected, in their schedule, OR there may be leading or trailing characters on the voyage number that you have not included.

How to Correct

Check the vessel schedule with the Shipping Line/ Terminal directly. If your vessel is not available for your load port, contact the shipping line to have it added, OR enter the voyage number EXACTLY how it appears in the terminal's system.

ERA0102

Rejection Message

Discharge port cannot be the same as Load Port

Error Location

Discharge Port / Load Port

Causes

You have entered the same UN Location Code for the Load Port and Discharge Port

How to Correct

Confirm where your container is being loaded and discharged and resubmit the PRA accordingly

 

ERA0112

Rejection Message

Category must be entered 

Error Location

Consignment Details (Category)

Causes

You have not supplied the category on your PRA (Export or Storage)

How to Correct

Add the category to your PRA and resubmit it

ERA0113

Rejection Message

Shipping line booking reference number can not be blank

Error Location

Consignment details (Shipping Line booking ref)  

Causes

A shipping line booking reference number has not been included in the PRA 

How to Correct

Add the missing data and resubmit the PRA 

ERA0115

Rejection Message

Container number cannot be blank

Error Location

Container Details (Container number) 

Causes

You have not supplied a container number your PRA

How to Correct

Enter the container number and resubmit the PRA

NOTE: PRAs for breakbulk cargo cannot be sent through the 1-Stop Gateway, please contact the terminal the cargo is being delivered to for advice on how to pre-advise.

ERA0119

Rejection Message

Commodity code must be set to MT or MTHZ when Container Status is EMPTY

Error Location

Commodity Code / Container full/empty status

Causes

You have indicated that the container is Empty in the container status section but you have used a commodity code for general or refrigerated cargo 

How to Correct

If the container is empty, change the commodity code to 'MT' or 'MTHZ' and resubmit the PRA

If the container is full, change the full/empty status accordingly

ERA0120 

Rejection Message

Commodity code must not be set to MT or MTHZ when Container Status is FULL

Error Location

Commodity Code / Container Status (Full/Empty)

Causes

You have used an empty commodity code, but you have indicated that the container is full

How to Correct

If the container is empty, change the container status to Empty and resubmit the PRA

If the container is full, change the commodity code accordingly and resubmit the PRA

ERA0121

Rejection Message

Container ISO code must be 4 characters and is obtained from the actual container

Error Location

Container ISO/Type Code

Causes

You have entered an invalid or incomplete Container ISO/Type code

How to Correct

Confirm the correct ISO/Type code by checking the actual container and correct and resubmit your PRA

ERA0122

Rejection Message

A REEFER setting must be specified

Error Location

Reefer details

Causes

No temperature has been entered.

How to Correct

Enter the temperature setting and resubmit the PRA.

On the 1-Stop website, only, if the reefer container doesn’t have a temperature because it is empty and is a non-operating box then click of the Non- Operating Reefer check box and resubmit.

ERA0127

Rejection Message

Container Tare Weight + Cargo Gross Weight must equal Container Gross Weight 

Error Location

Container Details (Weight)

Causes

The values you have entered in the Tare and Cargo gross do not equal the gross container weight.

How to Correct

Correct the values so that the Tare Weight and Cargo Gross Weight equal the Container Gross Weight.

ERA0140

Rejection Message

HAZARDOUS Commodity code must not contain Reefer details

Error Location

Reefer details / Commodity Code

Causes

You have used a Hazardous (only) commodity code, and you have supplied reefer details

How to Correct

If your goods are temperature controlled hazardous items, you will need to change the commodity code to "HAZD" (which allows a temperature to be provided) and resubmit the PRA

If your goods are NOT Hazardous, change the commodity code accordingly and resubmit the PRA

ERA0142

Rejection Message

HAZREEFER Commodity code must contain Reefer details

Error Location

Commodity Code / Reefer Details

Causes

You have NOT supplied reefer details (eg. temperature or ISO/Type Code) for a commodity which requires them

How to Correct

Resubmit the PRA with the reefer details

ERA0144 

Rejection Message

GENERAL Commodity code must not contain Reefer details

Error Location

Commodity Code / Hazardous Details / Reefer Details

Causes

You have supplied reefer/hazardous details for a commodity which does not allow or require them

How to Correct

If your container is general, remove any hazardous and reefer details and resubmit the PRA

If your container is a reefer use any reefer commodity code and resubmit the PRA

If your container is a reefer with hazardous cargo inside, use commodity code "HAZD" (which allows a temperature to be provided) and resubmit the PRA

ERA0145

Rejection Message

GENERAL Commodity code must not contain OutOfGauge details

Error Location

Commodity Code / Out of Gage Details

Causes

You have supplied OOG dimensions for a commodity which does not allow or require them

How to Correct

If your container is Out of Gauge, change the commodity code to "OOG" and resubmit the PRA. If not, you will need to remove the OOG dimensions and resubmit the PRA.

ERA0146

Rejection Message

 Commodity MT must not have a CAN

Error Location

 Customs Export Ref

Causes

 Empty containers do not require a Customs Export Declaration number.

How to Correct

 Remove the number and resubmit the PRA.

ERA0149

Rejection Message

EMPTYHAZ Commodity must have empty container status

Error Location

Commodity Code / Container Status (Full/Empty)

Causes

You have used an empty commodity code, but you have indicated that the container is full

How to Correct

If the container is empty, change the container status to Empty and resubmit the PRA

If the container is full, change the commodity code accordingly and resubmit the PRA

ERA0150

Rejection Message

EMPTYHAZ Commodity must not have a CAN 

Error Location

Customs Ref

Causes

You have supplied a Customs Reference (CAN/EDN/CRN) for an Empty Haz container and it is not required

How to Correct

Remove the Customs ref and resubmit the PRA

ERA0151 

Rejection Message

EMPTYHAZ Commodity code must contain Hazardous details

Error Location

Commodity Code / Hazardous Details

Causes

You have used a Hazardous commodity code, but the hazardous details are missing

How to Correct

Resubmit the PRA with the hazardous information

ERA0154

Rejection Message

OUTOFGAUGE Commodity code must contain OutOfGauge details

Error Location

Over-dimensional Details / Commodity Code

Causes

You have used commodity code "OOG" but you have not supplied over-height and over-width measurements

How to Correct

Add Over-height and over-width measurements to your PRA and resubmit 

NOTE: All 5 over dimension measurements are required even if the value is 0.

ERA0155

Rejection Message

REEFER Commodity code must not contain OutOfGauge details 

Error Location

Over-dimension details

Causes

You have used a reefer commodity code, but you have supplied over-dimension details

How to Correct

Change the commodity code to OOG (for Out of Gage containers) and resubmit the PRA

If your container is OOG and is also a reefer, seek advice from the shipping line or terminal on how to pre-advise it or contact the 1-Stop Helpdesk 

ERA0156

Rejection Message

EMPTY Commodity code must not contain OutOfGauge details

Error Location

Over-dimension details

Causes

You have used a empty commodity code, but you have supplied over-dimension details

How to Correct

Change the commodity code to OOG (for Out of Gage containers) and resubmit the PRA

ERA0157

Rejection Message

OUTOFGAUGE Commodity code must not contain Hazardous details

Error Location

Commodity Code

Causes

You have used the Out of Gage (OOG) commodity code, but you have supplied hazardous information 

How to Correct

Change the commodity code to a Hazardous one and resubmit the PRA

If your container is OOG and contains hazardous cargo, seek advice from the shipping line or terminal on how to pre-advise it or contact the 1-Stop Helpdesk

ERA0206

Rejection Message

BREAKBULK Commodity code must not contain Insulated details

Error Location

Container ISO/Type Code

Causes

You have used an ISO with a 3rd character of 2, 4 or H (Eg. 3042 or 20H1) which indicates that the container is insulated (or has port holes) but you have used a commodity code which does not allow this container type

How to Correct

Check the ISO on the container and confirm it's correct, if not amend and resend your PRA

NOTE: There is currently only one commodity code which can be used with this ISO/Type, 'SNTU' - TUNA - SNOWSHOT

ERA0209

Rejection Message

 Commodity MT must have EMPTY container status

Error Location

 Container Details (Commodity Code)

Causes

 The commodity code you have entered conflicts with the Empty/Full Status of the container you have entered.

How to Correct

 If the container is empty, the commodity code must be changed to 'MT'. If the container is Full, please select a different commodity code.

ERA0210 

Rejection Message

Commodity MT or MTHZ must have EMPTY container status

Error Location

Commodity Code / Container Status (Full/Empty)

Causes

You have used an empty commodity code, but you have indicated that the container is full

How to Correct

If the container is empty, change the container status to Empty and resubmit the PRA

If the container is full, change the commodity code accordingly and resubmit the PRA

ERA0214

Rejection Message

EMPTY Commodity code must not contain General details

Error Location

Commodity Code / Container Status (Full/Empty)

Causes

You have used an empty commodity code, but you have indicated that the container is full

How to Correct

If the container is empty, change the container status to Empty and resubmit the PRA

If the container is full, change the commodity code accordingly and resubmit the PRA

ERA0214a

Rejection Message

EMPTY Commodity code must not contain EmptyHaz details

Error Location

Hazardous Details / Commodity Code

Causes

You have used the EMPTY Commodity Code (MT) but you have entered Hazardous details

How to Correct

If your container is empty and contains hazardous residue, you will need to change the commodity code to "MTHZ" (which allows hazardous details to be used) and resubmit the PRA

If your container is full, change the commodity code accordingly and resubmit the PRA

ERA0215

Rejection Message

EMPTY Commodity code must not contain Hazardous details

Error Location

Hazardous Details / Commodity Code

Causes

You have used the EMPTY Commodity Code (MT) but you have entered Hazardous details

How to Correct

If your container is empty and contains hazardous residue, you will need to change the commodity code to "MTHZ" (which allows hazardous details to be used) and resubmit the PRA

If your container is full, change the commodity code accordingly and resubmit the PRA

ERA0217

Rejection Message

EMPTY Commodity code must not contain Insulated details

Error Location

Container ISO/Type Code

Causes

You have used an ISO with a 3rd character of 2, 4 or H (Eg. 3042 or 20H1) which indicates that the container is insulated (or has port holes) but you have used a commodity code which does not allow this container type

How to Correct

Check the ISO on the container and confirm it's correct, if not amend and resend your PRA

NOTE: There is currently only one commodity code which can be used with this ISO/Type, 'SNTU' - TUNA - SNOWSHOT

ERA0219 

Rejection Message

HAZREEFER Commodity code must contain Hazardous details

Error Location

Commodity Code / Hazardous Details

Causes

You have used a Hazardous commodity code, but the hazardous details are missing

How to Correct

Resubmit the PRA with the hazardous information

ERA0221

Rejection Message

EMPTYHAZ Commodity code must not contain Insulated details

Error Location

Container ISO/Type Code

Causes

You have used an ISO with a 3rd character of 2, 4 or H (Eg. 3042 or 20H1) which indicates that the container is insulated (or has port holes) but you have used a commodity code which does not allow this container type

How to Correct

Check the ISO on the container and confirm it's correct, if not amend and resend your PRA

NOTE: There is currently only one commodity code which can be used with this ISO/Type, 'SNTU' - TUNA - SNOWSHOT

ERA0222

Rejection Message

GENERAL Commodity code must contain General details

Error Location

Commodity Code / Hazardous Details / Reefer Details

Causes

You have supplied reefer/hazardous details for a commodity which does not allow or require them

How to Correct

If your container is general, remove any hazardous and reefer details and resubmit the PRA

If your container is a reefer use any reefer commodity code and resubmit the PRA

If your container is a reefer with hazardous cargo inside, use commodity code "HAZD" (which allows a temperature to be provided) and resubmit the PRA

ERA0224

Rejection Message

GENERAL Commodity code must not contain Empty details

Error Location

Commodity Code / Container full/empty status

Causes

You have indicated that the container is Empty in the container status section but you have used a commodity code for general or refrigerated cargo 

How to Correct

If the container is empty, change the commodity code to 'MT' or 'MTHZ' and resubmit the PRA

If the container is full, change the full/empty status accordingly

ERA0226

Rejection Message

Hazard details exist but commodity not Hazard

Error Location

Commodity Code / Hazardous Details / Reefer Details

Causes

You have supplied reefer/hazardous details for a commodity which does not allow or require them

How to Correct

If your container is general, remove any hazardous and reefer details and resubmit the PRA

If your container is a reefer use any reefer commodity code and resubmit the PRA

If your container is a reefer with hazardous cargo inside, use commodity code "HAZD" (which allows a temperature to be provided) and resubmit the PRA

ERA0227 

Rejection Message

GENERAL Commodity code must not contain HazReefer details

Error Location

Commodity Code / Hazardous Details / Reefer Details

Causes

You have supplied reefer/hazardous details for a commodity which does not allow or require them

How to Correct

If your container is general, remove any hazardous and reefer details and resubmit the PRA

If your container is a reefer use any reefer commodity code and resubmit the PRA

If your container is a reefer with hazardous cargo inside, use commodity code "HAZD" (which allows a temperature to be provided) and resubmit the PRA

ERA0228

Rejection Message

GENERAL Commodity code must not contain Insulated details

Error Location

Container ISO/Type Code

Causes

You have used an ISO with a 3rd character of 2, 4 or H (Eg. 3042 or 20H1) which indicates that the container is insulated (or has port holes) but you have used a commodity code which does not allow this container type

How to Correct

Check the ISO on the container and confirm it's correct, if not amend and resend your PRA

NOTE: There is currently only one commodity code which can be used with this ISO/Type, 'SNTU' - TUNA - SNOWSHOT

ERA0229

Rejection Message

HAZARDOUS Commodity code must contain Hazardous details

Error Location

Commodity Code / Hazardous Details

Causes

You have used a Hazardous commodity code, but the hazardous details are missing

How to Correct

Resubmit the PRA with the hazardous information

ERA0231

Rejection Message

HAZARDOUS Commodity code must not contain Empty details

Error Location

Commodity Code / Container Status (Full/Empty)

Causes

You have used a hazardous (full) commodity code, but you have indicated that the container is empty

How to Correct

If your container is empty and contains hazardous residue, you will need to change the commodity code to "MTHZ" (which allows hazardous details to be used) and resubmit the PRA

If your container is full, change the status accordingly and resubmit the PRA

ERA0232

Rejection Message

HAZARDOUS Commodity code must not contain EmptyHaz details

Error Location

Commodity Code / Container Status (Full/Empty)

Causes

You have used a hazardous (full) commodity code, but you have indicated that the container is empty

How to Correct

If your container is empty and contains hazardous residue, you will need to change the commodity code to "MTHZ" (which allows hazardous details to be used) and resubmit the PRA

If your container is full, change the status accordingly and resubmit the PRA

ERA0233

Rejection Message

HAZARDOUS Commodity code must not contain General details

Error Location

Commodity Code / Hazardous Details

Causes

You have used a Hazardous commodity code, but the hazardous details are missing

How to Correct

Resubmit the PRA with the hazardous information

ERA0234

Rejection Message

HAZARDOUS Commodity code must not contain HazReefer details

Error Location

Reefer details / Commodity Code

Causes

You have used a Hazardous (only) commodity code, and you have supplied reefer details

How to Correct

If your goods are temperature controlled hazardous items, you will need to change the commodity code to "HAZD" (which allows a temperature to be provided) and resubmit the PRA

If your goods are NOT Hazardous, change the commodity code accordingly and resubmit the PRA

ERA0235 

Rejection Message

HAZARDOUS Commodity code must not contain Insulated details

Error Location

Container ISO/Type Code

Causes

You have used an ISO with a 3rd character of 2, 4 or H (Eg. 3042 or 20H1) which indicates that the container is insulated (or has port holes) but you have used a commodity code which does not allow this container type

How to Correct

Check the ISO on the container and confirm it's correct, if not amend and resend your PRA

NOTE: There is currently only one commodity code which can be used with this ISO/Type, 'SNTU' - TUNA - SNOWSHOT

ERA0236 

Rejection Message

EMPTYHAZ Commodity code must not contain General details

Error Location

Commodity Code / Hazardous Details

Causes

You have used a Hazardous commodity code, but the hazardous details are missing

How to Correct

Resubmit the PRA with the hazardous information

ERA0240

Rejection Message

HAZREEFER Commodity code must not contain General details

Error Location

Commodity Code / Hazardous Details

Causes

You have used a Hazardous commodity code, but the hazardous details are missing

How to Correct

Resubmit the PRA with the hazardous information

ERA0241

Rejection Message

HAZREEFER Commodity code must not contain Insulated details

Error Location

Container ISO/Type Code

Causes

You have used an ISO with a 3rd character of 2, 4 or H (Eg. 3042 or 20H1) which indicates that the container is insulated (or has port holes) but you have used a commodity code which does not allow this container type

How to Correct

Check the ISO on the container and confirm it's correct, if not amend and resend your PRA

NOTE: There is currently only one commodity code which can be used with this ISO/Type, 'SNTU' - TUNA - SNOWSHOT

ERA0243

Rejection Message

HAZREEFER ISO code must contain 3 or R in 3rd character

Error Location

Container ISO/Type Code

Causes

The ISO/Type code you have used is not a valid reefer ISO/Type code

How to Correct

If your container is a Reefer, confirm the correct ISO/Type code and resubmit the PRA. If not, change the ISO/type to a general code and resubmit the PRA

ERA0257

Rejection Message

OUTOFGAUGE Commodity code must not contain General details

Error Location

Over-dimensional Details / Commodity Code

Causes

You have used commodity code "OOG" but you have not supplied over-height and over-width measurements

How to Correct

Add Over-height and over-width measurements to your PRA and resubmit 

NOTE: All 5 over dimension measurements are required even if the value is 0.

ERA0259

 

Rejection Message

OUTOFGAGE Commodity code must not contain Insulated details

Error Location

Container ISO/Type Code

Causes

You have used an ISO with a 3rd character of 2, 4 or H (Eg. 3042 or 20H1) which indicates that the container is insulated (or has port holes) but you have used a commodity code which does not allow this container type

How to Correct

Check the ISO on the container and confirm it's correct, if not amend and resend your PRA

NOTE: There is currently only one commodity code which can be used with this ISO/Type, 'SNTU' - TUNA - SNOWSHOT

 

ERA0260

 

Rejection Message

PACKING GROUP not supplied for HAZARDOUS Commodity

Error Location

Hazardous details

Causes

You have not supplied the packing group for one of your hazardous items 

How to Correct

Add the missing packing group and resubmit the PRA

ERA0261

Rejection Message

REEFER Commodity code must contain Reefer details

Error Location

Commodity Code / Reefer Details

Causes

You have NOT supplied reefer details (eg. temperature or ISO/Type Code) for a commodity which requires them

How to Correct

Resubmit the PRA with the reefer details

ERA0263

Rejection Message

REEFER Commodity code must not contain Empty details

Error Location

Commodity Code / Container full/empty status

Causes

You have indicated that the container is Empty in the container status section but you have used a commodity code for general or refrigerated cargo 

How to Correct

If the container is empty, change the commodity code to 'MT' or 'MTHZ' and resubmit the PRA

If the container is full, change the full/empty status accordingly

ERA0265

Rejection Message

REEFER Commodity code must not contain General details

Error Location

Commodity Code / Container ISO/Type Code

Causes

You have used a reefer commodity code but you have entered a general Container ISO/Type Code

How to Correct

If your container is a Reefer, confirm the correct ISO/Type code and resubmit the PRA. If not, change the commodity code to a general code and resubmit the PRA

ERA0269

Rejection Message

REEFER ISO must have 3rd character of ISO code as R or 3

Error Location

Container ISO/Type Code

Causes

The ISO/Type code you have used is not a valid reefer ISO/Type code

How to Correct

If your container is a Reefer, confirm the correct ISO/Type code and resubmit the PRA. If not, change the ISO/type to a general code and resubmit the PRA

ERA0266

Rejection Message

REEFER Commodity code must not contain Hazardous details

REEFER Commodity code must not contain HazReefer details

Error Location

Hazardous details / Commodity Code

Causes

You have used a Reefer (only) commodity code, and you have supplied hazardous details

How to Correct

If your goods are temperature controlled hazardous items, you will need to change the commodity code to "HAZD" (which allows a temperature to be provided) and resubmit the PRA

If your goods are NOT Hazardous, remove the hazardous details and resubmit the PRA

ERA0268

Rejection Message

REEFER Commodity code must not contain Insulated details

Error Location

Container ISO/Type Code

Causes

You have used an ISO with a 3rd character of 2, 4 or H (Eg. 3042 or 20H1) which indicates that the container is insulated (or has port holes) but you have used a commodity code which does not allow this container type

How to Correct

Check the ISO on the container and confirm it's correct, if not amend and resend your PRA

NOTE: There is currently only one commodity code which can be used with this ISO/Type, 'SNTU' - TUNA - SNOWSHOT

ERA0270

Rejection Message

STORAGE CONTAINER MUST NOT BE FULL 

Error Location

Consignment details (Category) / Container Details (full/empty status)

Causes

Your PRA states that the container is being sent to the terminal for storage purposes but you have indicated that it is full

How to Correct

If your container is being exported, change the category to "Export" and resubmit the PRA

If your container is being delivered for storage purposes, change the status to "Empty" and resubmit the PRA 

ERA0505

Rejection Message

Reefer container should have a reefer commodity

Error Location

Container ISO Code / Commodity Code / Reefer Details

Causes

You have provided a reefer ISO or temperature in your PRA but the commodity code indicates its a General container (eg. No temperature required)

How to Correct

Check the commodity code / ISO code you have used is correct for your container type and goods. Resubmit the PRA with the correct code

ERA0601

Rejection Message

Method of Weight Calculation SM1, SM2 or WAT must be provided

Error Location

Verified Gross Weight

Causes

You have not supplied the method of weight calculation on your PRA

How to Correct

Add the method of weight calculation to your PRA and resubmit it

ERA0602

Rejection Message

Verified Gross Weight Certificate Date Time not provided

Error Location

Verified Gross Weight

Causes

You have not supplied the Verified Gross Weight Certificate Date Time on your PRA

How to Correct

Add the Verified Gross Weight Certificate Date Time to your PRA and resubmit it

ERA0603

Rejection Message

Name of Declarant not provided

Error Location

Verified Gross Weight

Causes

You have not supplied the Name of Declarant on your PRA

How to Correct

Add the Name of Declarant not provided to your PRA and resubmit it

ERA0604

Rejection Message

Company of Declarant not provided

Error Location

Verified Gross Weight

Causes

You have not supplied the Company of Declarant on your PRA

How to Correct

Add the Company of Declarant to your PRA and resubmit it

ERA0605

Rejection Message

Declarant Contact Details not provided

Error Location

Verified Gross Weight

Causes

You have not supplied the Declarant Contact Details on your PRA

How to Correct

Add either the phone or the email address of the Declarant to your PRA and resubmit it

ERA0606

Rejection Message

EDI Signature of the Declarant not provided

Error Location

Verified Gross Weight

Causes

You have not supplied the EDI Signature of the Declarant on your PRA

How to Correct

Add the EDI Signature of the Declarant, for example this could be the source sender ID for EDI message to your PRA and resubmit it

ERA0607

Rejection Message

Container to be weighed at the terminal is not an option at this terminal.

Verified gross weight and the SOLAS method of weight calculation must be provided.

Error Location

Verified Gross Weight

Causes

You have not supplied the SOLAS method of weight calculation on your PRA

How to Correct

Add the SOLAS method of weight calculation to your PRA and resubmit it

ERA0608

Rejection Message

OUTOFGAUGE Commodity code must be supplied with a Verified Gross Weight with method of weighing as either Method 1 (SM1) or Method 2 (SM2)

Error Location

Verified Gross Weight

Causes

You have not supplied the SOLAS method of weight calculation for your Out of Gauge Container on your PRA

How to Correct

Add the method of weight calculation SM1 or SM2 to your PRA for the Out of Gauge Container and resubmit it

ERA0900

Rejection Message

A more recent PRA exists.

Error Location

PRA header information

Causes

An ACCEPTED PRA has been received by the terminal which is newer than the one that you sent.

How to Correct

Check the data-time in the message header and re-send the PRA.

ERA0902

Rejection Message

Container number with invalid characters 

Error Location

Container number

Causes

The container number you have entered contains invalid characters (eg. space, hyphens, slashes, dashes)

How to Correct

Remove the invalid characters and resubmit the PRA

ERA0905

Rejection Message

Container is not reefer ISO type

Error Location

Container ISO/Type Code

Causes

You have supplied reefer details (Eg. Temperature) for a non-reefer Container ISO/Type

How to Correct

If the container is a reefer, confirm the correct ISO/Size code and resubmit the PRA accordingly. If not, remove the reefer details and resubmit the PRA

ERA0906

Rejection Message

GENERAL Commodity code must not contain Hazardous details 

Hazard details exist but commodity not Hazard

Error Location

Commodity Code / Hazardous Details / Reefer Details

Causes

You have supplied reefer/hazardous details for a commodity which does not allow or require them

Your container had a previous PRA accepted indicating it was Hazardous

How to Correct

If your container is general, remove any hazardous and reefer details and resubmit the PRA

If your container is a reefer use any reefer commodity code and resubmit the PRA

If your container is a reefer with hazardous cargo inside, use commodity code "HAZD" (which allows a temperature to be provided) and resubmit the PRA

If there was a previous PRA submitted as HAZ, this PRA will need to be removed by the terminal before you resubmit the one with non-haz details

ERA0908

Rejection Message

Pre-advise too early, not allowed at this time

Error Location

Vessel Schedules

Causes

Some terminals have time restrictions on when PRAs can be submitted. E.g. CONFR allow PRAs to be submitted 5 days before the vessel ETA.

How to Correct

Submit the PRA on a day which is closer to the ETA.

ERA0909

Rejection Message

OOG Dimensions must not be greater than 999 cm

Error Location

Over-dimensional Details

Causes

The value you have entered for the out of gage measurements is too high.

How to Correct

If you know that the value is definitely over 999cm, submit with 999cm and contact the terminal to amend at their end.

ERA0911

Rejection Message

Inactive Terminal has been defined 

Error Location

Loading Terminal 

Causes

The terminal code you have specified does not accept PRAs

How to Correct

 Confirm the code for the intended terminal, and resubmit the PRA accordingly

ERA0910

Rejection Message

Matching Booking Reference not found

Booking number (Eg.ABC123456) does not exist for Shipping line (Eg.HSD)

Illegal HSD booking number provided

Error Location

Shipping Line Booking number

Causes

Shipping Line has not submitted your booking details to 1-Stop.

How to Correct

Check your booking details and match up with your PRA to ensure you have entered the booking number correctly. If there are any discrepancies, correct them and resubmit the PRA.

If your booking details are correct, you will need to contact your Shipping Line and advise that 1-Stop does not have the booking details

ERA9999

Rejection Message

Terminal Generic Rejection Code

Error Location

Terminal

Causes

This is usually rejected by the terminal for an 'undefined' reason.

How to Correct

Contact 1-stop Team who will contact the EDI Terminal team for a valid reason/rectification.


PBL0001

Rejection Message

Could not find matching Booking List SL/Lloyds/Voyage

Error Location

Shipping Line Booking number

Causes

Shipping Line has not submitted your booking details to 1-Stop.

How to Correct

Check your booking details and match up with your PRA. If there are any discrepancies, correct them and resubmit the PRA. Failing that, contact the shipping line that issued the booking to verify the booking details.

PBL0002

Rejection Message

Matching Booking Reference not found

Booking number (Eg.ABC123456) does not exist for Shipping line (Eg.HSD)

Illegal HSD booking number provided

Error Location

Shipping Line Booking number

Causes

Shipping Line has not submitted your booking details to 1-Stop.

How to Correct

Check your booking details and match up with your PRA to ensure you have entered the booking number correctly. If there are any discrepancies, correct them and resubmit the PRA.

If your booking details are correct, you will need to contact your Shipping Line and advise that 1-Stop does not have the booking details

PBL0003

Rejection Message

Booking number does not match Line Operator

Error Location

Shipping Line Booking Ref

Causes

The booking number you have entered on your PRA was found but for a different Shipping Line than the one you have entered

How to Correct

Check that you have selected the correct Shipping Line code, if not change it and resubmit the PRA

PBL0004

Rejection Message

Booking Found, all container slots are FULL 

Error Location

Shipping Line Booking number

Causes

The number of PRAs submitted exceeds the number of containers on the Shipping Line Booking. Some shipping lines count the number of PRAs against their booking lists so if you submit more containers than were originally booked through the shipping line this error will occur.

How to Correct

Check the number of PRA’s submitted. Cancel PRA’s that should not be on the list. ALWAYS wait for an ACCEPTED response for the cancelled PRA before submitting another PRA.

Submitting a PRA with the incorrect container number OR booking number will cause this rejection also so please check this.

PBL0010

Rejection Message

Load Port does not match

Error Location

Load Port

Causes

The load port (UN Location code) you have entered on your PRA does not match what has been supplied to 1-Stop for your booking number

How to Correct

Contact the Shipping Line to confirm the correct load port for your booking. Correct this accordingly and resubmit the PRA

PBL0013

Rejection Message

 Discharge Port does not match Booking Discharge or Final Discharge Port

Error Location

 Shipping Line Booking number

Causes

 Shipping Line Booking shows a different discharge/final destination port to what you have entered in your PRA.

How to Correct

 Check your booking details and match up with your PRA. If there are any discrepancies, correct them and resubmit the PRA.

PBL0014

Rejection Message

 Could not match PRA to a Booking in the Booking List

Error Location

 Shipping Line Booking number

Causes

 Shipping Line has not submitted your booking details to 1-Stop.

How to Correct

 Contact the Shipping Line you have the booking with and prompt them to send the booking details to 1-Stop.

PBL0011

Rejection Message

Discharge Port does not match

Error Location

Discharge Port

Causes

The discharge port you have entered on your PRA does not match the discharge port on the Shipping Line's booking.

How to Correct

Contact the Shipping Line to confirm the correct discharge port for your booking. Correct it accordingly and resubmit the PRA

PBL0012

Rejection Message

Discharge Port and Final Discharge Port do not match

Error Location

Discharge Port and Final Destination

Causes

The discharge port and final destination codes you have entered on your PRA do not match what has been supplied to 1-Stop for your booking number

How to Correct

Contact the Shipping Line to confirm the correct discharge and final destination ports for your booking. Correct these accordingly and resubmit the PRA