Confidentiality
The information contained in this document is for customers of 1-Stop services only. Copyright remains with 1-Stop. No unauthorised copying or distribution of the document or any part of its contents is permitted.
If you have any questions about the use or distribution of this document, call the
1-Stop Helpdesk on 1300 881 055.
Purpose of this guide
This guide is for customers of the 1-Stop ComPay service. It is intended as a:
- training resource when you purchase 1-Stop’s services; and
- reference guide, if you need help to perform specific tasks.
If you need extra help you can:
- check the FAQs in the ‘Help’ tab on our website at www.1-stop.biz; or
- contact the Helpdesk on 1300 881 055.
About 1-Stop
Page: About 1-StopPage: Customer system requirementsPage: Terms of usePage: General dataPage: Import/Export dataPage: Container ISO-CodesPage: Terminal CodesPage: GlossaryPage: Where to get help
How to Register for ComPay ?
Getting started
ComPay Password Policy
How to perform the Master Administrator’s tasks
How to use the payment functions
How to use the invoice functions
How to use ComPay reporting functions
How to use ComPay online support
How to cancel a direct debit payment
Appendix 1 — Email to PAYER for a Storage Payment
Appendix 2 — Email to PAYEE for a Storage Payment
Appendix 3 — Email to THIRD PARTY for a Storage Payment
Appendix 4 — How to reconcile your bank statement with ComPay
Appendix 5 — Error Messages and what they mean
When should I expect funds in my account?
How to perform the Master Administrator's tasks