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The information contained in this document is for customers of 1-Stop services only. Copyright remains with 1-Stop. No unauthorised copying or distribution of the document or any part of its contents is permitted.

If you have any questions about the use or distribution of this document, call the
1-Stop Helpdesk on 1300 881 055.

Purpose of this guide

This guide is for customers of the 1-Stop services. It is intended as a:

  • training resource when you purchase 1-Stop’s services; and
  • reference guide, if you need help to perform specific tasks.

Information about solving problems is included at the end of this document. If you need extra help you can:

  • check  the FAQs in the ‘Help’ tab on our website at; or
  • contact the Helpdesk on 1300 881 055.

What’s new and what’s changed

The information contained in this guide is current as at November 2010 and reflects all changes to the user interface up to that date. If you think you may not have the most up to date User Guide, check the downloads available at

User Guide name and version number

Updates to User Guides are made each time a new version of the service is released.

This is: MSIC Customer User Guide, Version 1

Terms of use

All 1-Stop products have Terms and Conditions of use. If you are a new user of web-based services, you’ll be asked to agree to these when you sign in.

Downloadable copies of some of our Terms and Conditions are available on our website.

About 1-Stop

Page: About 1-StopPage: Customer system requirementsPage: Terms of usePage: General dataPage: Import/Export dataPage: Container ISO-CodesPage: Terminal CodesPage: GlossaryPage: Where to get help

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