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You can cancel the debit card payment before the settlement time (3:15pm Eastern Standard Time). To do so, click on 'Cancel Payment' located under 'Payments' in the Main Menu. You'll be taken to the screen below.

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Request a payment cancellation


Click on 'Search' to show the debit card payments.

The transactions are displayed in two sessions. The payments you paid to others displayed under 'Payable Transactions'. The payments you will receive from others are displayed under 'Receivable Transactions'. You can request a cancellation for both.

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To cancel a payment, click on 'Cancel' under the Action column. You will need to provide the cancellation reason and enter your password to proceed.

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If you search at the cancel payment screen, you will see the  'Cancellation Status'  is now Pending. And no action is required by you.

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Review a cancellation request

 

When you receive an email to review a cancellation, click on the  'Here' link takes you to the cancel payment screen in ComPay.

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The Action column will display a  'Review' button.  

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Go back to the cancel payment screen, the cancellation status will display your review result - Approved or Rejected. And no action required. 

 

If you approve the cancellation, a cancellation approved email will be sent to both parties involved in the payment. The payment is now cancelled.

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