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Question

There are a few reasons you may need to replace your MSIC. What are these and how do I do it?

Answer

You will need to arrange a replacement MSIC if:

  • You have misplaced / lost your card
  • Your card has been stolen
  • You have renewed your Visa and your initial card was issued til the expiry of your old Visa instead of the full 2/4 years'
  • You have changed your name

To start the replacement process, you will need to login to your online profile (here: https://msic.1-stop.biz/ ). Once you have logged in, click 'Replace Card' in the menu on the left, this will display the instructions on what to do. Next, click the 'Apply Now' button and fill out the request form, then click the 'Submit Request' button.


Once you have done this, you will receive an email detailing what to do next and what documents are required to process your request.

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