ComPay is an online payment system for paying freight and storage invoices. If you would like to know more about ComPay please click here.


What to Expect during the registration process?

Application Form

In order to start the application process please click on this link.

Here, you'll be presented with the ComPay Client User Agreement. This is Question 1 of a six-stage process (Questions 1 to 5 and Summary).

Question 1

Print out the agreement and read it thoroughly. When you've read and understand the agreement, tick the checkbox which states 'I have read, understand and agree to be bound by the Client License Agreement'.


Fill in the information required in the boxes below then click 'Next'.



Question 2

In Question 2, you'll be asked to fill in your company details, as below.


Legal Name: The name your company is registered with the ABR

Trading As:  The name that other ComPay members know you by. For example, your company may be registered as  "The Trustee for XYZ Company Pty Ltd" but you are actually known as  "XYZ Company" to the industry.

ABN is mandatory whereas ACN is not a mandatory field

Question 3

In Question 3, you'll be asked to fill in your address details, as below. All fields are mandatory.

Question 4

Here you'll be asked to fill in your contact details, as below. The primary contact is the person who will have access to maintain your ComPay account. You can click here to find out what the user will have access to. 

Remittance Advice Email:  Email address of the primary contact user. This user will be notified when a payment has been made for your company.

CC Email for Remittance Advice: When a payment is made to your company the email addresses you nominate here will also receive the payment advice. You can add multiple email addresses separated by a comma or you can leave this field blank.

Complete the boxes, then click 'Next'.

Question 5

In Question 5, you'll be asked to fill in details for bank accounts payable and receivable.

Accounts Payable:

Any payments you create you will be debited from this account. Hence, please ensure that the bank details are filled in correctly.  Click on the Add Payable account to fill out the bank details.

If you have multiple payable accounts you can click on the "Add Payable Account" button. You can also add your credit card if you wish to make a payment from the credit card. 

At the time of making a payment, you will be able to choose which account to pay from. 

Accounts Receivable:

This is the account where you want to receive funds. You can only have one receivable account.

Registration Summary

You will be presented with all the details you have entered so far. There is an Edit link on the left-hand side if you want to amend any details. 

If the details are correct you can click on the "Complete Registration" button on the bottom left-hand side of the page.


What happens next?

You will receive a confirmation email with the direct debit form attached. You will need to follow the instructions in the email to:

All details for postage and faxing are contained in the email.

At the same time, the 1-Stop Helpdesk will receive an email advising them of your registration.

Completing the direct debit form

When you complete the direct debit request (DDR) form you will be asked to confirm:

Dual authorisation

You will be asked to choose whether or not you want to have dual authorisation on payments made by your organisation.

Dual authorisation is similar to having two signatories to a cheque. 1-Stop can activate dual authorisation for your account once you’ve filled out the required information on the direct debit form.

To opt for dual authorisation on payments above a certain amount, select a minimum dollar amount. For instance, if you select a minimum amount of $2000, all payments below this will not require dual authorisation and all payments above will require it. To opt to have dual authorisation for all payments, select a minimum dollar amount of $0.01.

When you create Administrator accounts (see Add new users), you will nominate who can provide first level and second (final) authority on payments. These permissions will reflect the usual hierarchy of payment authority for financial transactions in your organisation.

Proof of ID for new customers

Customers who are new to 1-Stop will need to supply the standard 100 points of identification required by the Financial Transactions Reports Act 1988 (Cth) in addition to supplying their company information. This means supplying all of the following:

Test of bank details

When the direct debit form is received by the 1-Stop, we will complete a bank test of the accounts ($5 is withdrawn and deposited again to test the validity of each bank account; this normally takes three working days).

Once the bank test has been conducted successfully,  we will then send the Master Login details to the primary contact by email, with the:

You will be prompted to change both user ID and password on the first usage.